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Category: FAQs

Tracking a Signature Request

Last update on Oct. 8, 2014.

Whenever a Signer signs a signature request you will get a notification email. Once all Signers have signed, you and each Signer will receive an email containing the signed document (or a download link to it).

You can also track uncompleted signature requests from your Home page by clicking on 'Pending Invite2Sign requests' and the ...

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Verifying Document Content and Signatures

Last update on Oct. 8, 2014.

During the signing process, content is verified (by using hashing technology) before each signer previews and signs the document - so they can sign in confidence.

After the document has been signed by all parties, CrunchSign Digitally Signs the document, encrypting the documents audit trail into the pdf. This digital signature also provides content tamper-proofing.

You ...

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What Signers See

Last update on Nov. 24, 2014.

When you send a signature request, each signer will receive an email:
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If you have uploaded a company logo, it will appear at the top of the email, as well as the top of the signing page (below).
After clicking on the link they come to a mobile optimised signing page like this:
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The 'Confirm ...

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Document Access Code vs Signer PIN Code

Last update on Sept. 22, 2014.

What's the difference?

They have two different purposes.

Document Access Codes provide extra security for signnature request links and document download links. The same code is used by all signers and may be sent to the signers by any means you choose or by an SMS sent by CrunchSign. They therefore do not necessarily ...

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About 'Document Security' options

Last update on Oct. 8, 2014.

When sending a Signature Request, you can choose out of 4 document security options.

Note: Signature request links are sent out by email, but do not contain the document as an attachment ever.

Email Attachment: Signed and completed documents are sent to all signers by email with the document attached to the email. The signed ...

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I can't remember a Document Access Code

Last update on Sept. 22, 2014.

If you sent the signature request and you (or one of your signers) can not remember the Access Code for the document, you can search your 'Logs' for it.

Find the Logs for a signature request by searching for its Request Label on your 'Logs' page.

The Document Access Code is contained in the 'Invite2Sign ...

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What's so good about Digital Signatures?

Last update on Aug. 13, 2014.

Adding a Digital Signature to your signed document is a really good idea. In fact all documents signed via Signature Request or In Person are always digitally signed by CrunchSign. It is only optional when your are just signing a document yourself.

Digital Signatures encrypt the date, time, IP address and identity of the Signer ...

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How do we confirm a Signer's Identity

Last update on Sept. 22, 2014.

Primarily by email address validation.

For any document signed via Invite2Sign or signed by yourself from your account, the Signer has proven ownership of their email address. Most of the time this is sufficient, and probably more secure than posting a document by snail-mail - how do you know it was received by the intended recipient ...

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Mobile Phone Verification

Last update on Aug. 13, 2014.

Most of the time email verification is fine for identifying the Signer. Sometimes a contract or document may be sufficiently important that you want further proof of identity, and that's where mobile phone verification comes in.

Additionally, if you use In Person signing we can not verify the Signer's identity by email address ...

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Can you really save money using CrunchSign?

Last update on Oct. 7, 2014.

Can you really save money using CrunchSign?

You may well use CrunchSign because is greener than printing and signing (because it is), but did you know it is cheaper too?

Going paperless can really save on man-hours, and this is where most money will be saved, but let's look at some printing & posting vs electronic comparisons:

If you require extra evidence ...

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